Privacy Policy
TACTICAL DISTRIBUTORS SA (PTY) LTD – PRIVACY POLICY
Last Updated: November 2025
Company Information:
Tactical Distributors SA (Pty) Ltd (hereinafter “TDSA”)
Registration No.: 2016/348038/07
VAT No.: 4790277778
Registered Address: Unit 6, The Terminal Life & Style Centre, Corner Trichardt & Dr Vosloo Roads, Bartlett, 1459, South Africa
Tel: +27 11 823 2401
Email (General): info@tdsa.co.za
Customer Service & Returns: help@tdsa.co.za
Website: www.tacticaldistributors.co.za
1. Introduction
Tactical Distributors SA (Pty) Ltd (“TDSA”) is committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored in compliance with the Protection of Personal Information Act (POPIA), the Consumer Protection Act (CPA), and the Electronic Communications and Transactions Act (ECTA).
This Privacy Policy explains how we handle your personal information when you use our website, contact us, or transact with us in any way.
By using our website, submitting your information, or engaging with TDSA, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
TDSA collects only the personal information necessary to provide our services and improve your experience. This may include:
• Name, contact number, and email address
• Billing and shipping details
• Account login credentials (where applicable)
• Purchase history and payment details
• Communication records, including emails and chat transcripts
• Technical information such as IP address, browser type, and usage data (collected via cookies or analytics tools)
We collect this information when you browse our website, make a purchase, submit a quotation request, contact us, or subscribe to our communications.
3. Purpose of Processing Personal Information
TDSA uses personal information to:
• Process orders, payments, and deliveries
• Manage customer accounts and support requests
• Communicate regarding orders, queries, or warranty matters
• Improve website performance and product offerings
• Comply with legal, accounting, and tax obligations
• Send service-related updates, marketing offers, or newsletters (where you have consented)
TDSA does not collect or process personal information unrelated to these legitimate purposes.
4. Legal Basis for Processing
TDSA processes your personal information on one or more of the following grounds:
• Your consent (for example, when subscribing to marketing)
• Performance of a contract (to fulfil an order or quotation)
• Compliance with legal or regulatory obligations
• Protection of legitimate interests (e.g., fraud prevention, service improvement)
5. Sharing of Personal Information
TDSA will never sell or trade your personal data.
However, your information may be shared with trusted third parties who assist us in fulfilling our obligations, such as:
• Payment gateway providers
• Courier and logistics partners
• IT service providers and website administrators
• Regulatory or law enforcement authorities, when legally required
All service providers handling personal data on our behalf are bound by strict confidentiality and POPIA-compliant data protection agreements.
6. Data Retention
In compliance with the CPA and SARS regulations, TDSA retains customer records, invoices, and correspondence for a minimum of five (5) years, or longer if required by law or legitimate business needs.
After the retention period expires, personal information will be securely deleted or anonymised.
7. Data Security
TDSA takes reasonable technical and organisational measures to safeguard your personal information from loss, misuse, unauthorised access, alteration, or destruction.
These include secure servers, encryption, firewalls, password protection, and restricted data access.
Although TDSA strives to protect your data, no system is entirely immune to security risks. By using our website, you acknowledge that absolute data security cannot be guaranteed.
8. Cookies and Website Analytics
Our website uses cookies to enhance your browsing experience and gather anonymous statistical data about website performance.
Cookies allow us to remember your preferences and improve functionality. You may disable cookies in your browser settings; however, some features may not function correctly.
TDSA may use analytics tools to understand website usage patterns but does not use cookies to collect personally identifiable information.
9. Direct Marketing and Communication
TDSA may contact you with product updates, promotions, or newsletters if you have consented to receive such communication.
You can opt out at any time by clicking “unsubscribe” in any marketing email or by contacting help@tdsa.co.za.
TDSA will not send unsolicited marketing messages.
10. Access, Correction and Deletion of Information
Under POPIA, you have the right to:
• Request access to your personal information held by TDSA
• Request corrections or updates to inaccurate information
• Request that your data be deleted, where legally permissible
• Withdraw consent for processing (where applicable)
To exercise these rights, contact help@tdsa.co.za.
We may require proof of identity to ensure the security of your information.
11. Cross-Border Data Transfers
If TDSA uses service providers located outside South Africa (for example, international hosting or payment services), personal data may be transferred to and processed in those jurisdictions.
TDSA ensures that such service providers are subject to equivalent data protection standards as required under POPIA.
12. Children’s Privacy
TDSA’s website and services are not directed toward minors.
We do not knowingly collect or store personal data from individuals under 18 years of age.
If such data is inadvertently collected, it will be deleted once identified.
13. Data Breach Notification
If TDSA becomes aware of any unauthorised access, loss, or disclosure of personal information, we will notify affected parties and the Information Regulator in accordance with POPIA requirements.
14. Your Consent
By using this website, engaging with TDSA, or providing personal information, you consent to the collection, use, and storage of your data in accordance with this Privacy Policy.
15. Updates to This Policy
TDSA reserves the right to amend or update this Privacy Policy at any time without prior notice.
The updated version will be published on our website with a revised effective date.
Continued use of the website after publication constitutes acceptance of any changes.
16. Contact Information
For questions or requests relating to this Privacy Policy or the handling of personal data, please contact:
Data Protection Officer
Tactical Distributors SA (Pty) Ltd
Email: help@tdsa.co.za
Tel: +27 11 823 2401
Address: Unit 6, The Terminal Life & Style Centre, Corner Trichardt & Dr Vosloo Roads, Bartlett, 1459, South Africa
If you are unsatisfied with our handling of your personal information, you have the right to lodge a complaint with the Information Regulator (South Africa):
Email: complaints.IR@justice.gov.za
Website: www.justice.gov.za/inforeg
17. Copyright
© Tactical Distributors SA (Pty) Ltd, 2016–2025.
All rights reserved. No part of this policy may be reproduced without prior written permission from TDSA.
