Returns and Refunds
TDSA will not accept any returns unless it falls under a valid Defective or Damaged Goods Claim.
All returns will be considered solely at the discretion of TDSA. Returns will only be considered if requested within 7 days of the purchase date.
All goods being returned under a valid warranty claim must be accompanied by a Return Merchandise Authorisation (RMA) Number. In order to get a RMA Number, you need to complete a RMA form. Should you require one, please contact us and request a RMA Form.
If the Goods have been approved for return, we will notify the Customer and provide an RMA Number.
If the Customer is returning Goods via courier or post office please package it carefully so that it does not become damaged en route. All Goods being returned to TDSA must be in its original packaging and resalable condition when we receive the goods.
If Goods are returned under a RMA number and a warranty claim is authorised, one of the following will take place:
Repair: If possible, TDSA will repair the damaged item.
If an item is deemed to have been damaged by anything other than a manufacturer`s defect, if possible, TDSA will quote the customer on repairing the item. The customer is not obligated to accept the quotation.
Swop-out: At the discretion of TDSA the damaged/faulty Goods may be replaced with an exact same make and model. If no stock is available at that time, another item may be ordered. An alternative may also be offered to the customer.
Store Credit: The Customer may choose to have the value of the Goods credited to his/her TDSA account and use the store credit for future purchases. Should the Customer choose this option, a handling fee of 10% of the value of the goods returned will be charged to the customer`s account.
Refund: The Customer may choose to have the value of the damaged Goods refunded. Should the Customer choose this option, he/she will be liable to pay a handling fee of 20% of the value of the goods returned. No refunds will be processed without a completed Refund Request Form (“RRF”) being received. Please contact us and request a RRF.
Refunds may take upto 21 working days from receipt of a completed RRF. Refunds larger than R20 000.00 may take longer. TDSA cannot be held responsible for incorrect banking details provided by the Customer on a RRF Form and recovery of incorrectly paid refunds is the responsibility of the customer.
All refunds and credits requested on returned items are subject to a 20% handing fee, which will be deducted from the amount to be refunded. Returns will be accepted solely at TDSA Management's discretion provided that items are in new and saleable condition, in the original packaging with all tags and labels attached and intact. We reserve the right to refuse returns on Special Order items.
If a refund or credit is requested on a cancellation of an order, a 20% admin/handling fee will be deducted if the order is cancelled within 6 months of placing the order. TDSA reserves the right to refuse an order cancellation or charge a higher Cancellation Fee on Special Order item(s) cancellations.
No returns or refunds will be accepted on branded or custom products.
No returns or refunds will be accepted on PPE and Related products unless they fall under a valid Defective or Damaged Goods Claim.